RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
We make exceptional products and fully stand behind their quality. However, if you are unsatisfied with your purchase for any reason, we will gladly accept returns and exchanges within 30 nights of the purchase date. Returns are refunded in the original payment form. SHEEX® cannot accept returns after 30 nights for any reason other than manufacturing defects.
To initiate a return, please email RETURNS@SHEEX.COM for a return label. Once we process the request, you will get a prepaid shipping label via email. Please allow up to 10 business days for the refund to your original payment method.
Please include the following information in the email to RETURNS@SHEEX.COM;
· The purchase order number that begins with an “R”
· The product(s) you are returning
The reason for the
All SHEEX® products include a one-year warranty against manufacturer defects. In the event of manufacturer defects, we will provide a return shipping label and full refund or exchange of your defective products(s).
SALE section items may not be returned or exchanged.
We’ll send an email confirmation once we’ve processed your return. Please allow up to 10 business days for shipping and processing.
Please note that we do not accept returns or exchanges of items purchased from third-party retailers. We recommend getting in touch with any third-party retailer directly for information on their return policies.
If you’ve received a
defective item, please contact Customer Service for assistance and they will
provide you with a prepaid return label.
Please be sure to have the following information available:
· The original order number
· Photographs of the defective or damaged item
Did you notice the
damage over time, or did it happen all at once?
Please note that we
don’t accept returns or exchanges of items purchased from third-party
retailers. We recommend getting in touch with any third-party retailer directly
for information on their exchange policies.
No refunds or adjustments will be made for any duties, taxes or original shipping and/or handling charges.